Frequently Asked Questions About Our Home Cleaning Services
We have compiled a list of the most common questions asked by homeowners and service providers to help you make an informed decision quickly.
Do I need to be home?
Most clients provide a key or a door code, but you are welcome to be present if you prefer.
Who provides the supplies?
This varies by provider; some bring professional kits, others use the client's preferred products.
How far in advance should I book?
For standard cleans, 1 week is typical; for holiday seasons, we recommend 3-4 weeks.
Are pets allowed?
Yes, most cleaners are pet-friendly, but it is best to notify them in advance for safety.
Detailed Answers to Common Concerns
One of the biggest concerns for new clients is security. All providers listed as "Verified" in our directory have undergone a background check and carry liability insurance. This means that if an accident occurs—such as a broken vase or a tripped wire—the damage is covered by insurance rather than coming out of your pocket. Another common question involves the scope of work; we recommend providing a written checklist to your cleaner to ensure your priorities are met.
- Cancellation policies usually require 24-48 hours notice
- Payment methods typically include credit cards, PayPal, or bank transfers
- The difference between 'sanitizing' and 'disinfecting' surfaces
- How to handle a situation where you are unhappy with the cleaning quality
Still have questions? Check our Cleaning Guides section for in-depth tutorials and advice.